Questions about building your online store

Alphabite is an ecommerce design and development team based in Bulgaria. We design and build new online stores, improve existing ones, connect them with payments, couriers and other systems, and support them after launch. We have worked with brands in Bulgaria and abroad since 2018.

Alphabite is based in Bulgaria and works with brands in Bulgaria and abroad. We work with clients in Bulgarian, English and Turkish.

No. We work with new brands preparing to launch and with existing businesses that want a better store. The starting point is your products, your customers and how you want to operate.

Yes. Show us your current store and what you want to change — the design, the shopping experience, features or manual order work. We review it in the first conversation and recommend the right approach.

The price depends on scope: how custom the design is, how many products and variants you have, whether existing data needs to be moved and which integrations and features you need. There is no one-size package — after the first conversation you receive a written proposal with scope, phases and price. Our pricing page explains what affects the budget.

Timing depends on the scope, how ready your products and content are, the integrations and how quickly feedback comes back. We give a realistic estimate after reviewing the project, and the proposal sets out phases, review points and the planned launch.

For the first conversation, it is enough to know what you sell, who you sell to and what you want to achieve. A link to your current store, examples of designs you like and the tasks that take up most of your time are useful. Product information, photos and access to the systems involved are agreed later in the project. The first conversation is free and without obligation.

Yes. We agree responsibilities, share the relevant design and review materials, and coordinate feedback with your existing team.

Yes, when the app supports the ecommerce business. We scope customer apps or internal tools around your online store, its data and the people who will use them.

Rights to custom development, data access and the materials we hand over are set out explicitly in the agreement before work begins.

Yes. After launch we show you how to manage the store and agree how support and further improvements will work. Payment or checkout problems are prioritised because they can stop sales. The scope and terms of support are set out in the proposal.

We identify requirements, access roles and the checks needed for the project. Testing covers the agreed purchase flows and user needs. Specific certifications or compliance commitments must be scoped explicitly, not assumed from a technology choice.